Customers will have 7 days to retrieve their package from one of our lockers. At the beginning of every additional week, the package will accrue a late fee. If customer knows the package will need additional time to be picked up, arrangements can be made. We will allow 2 weeks of late fees before package will be returned to sender.

If the package will not fit in one of our oversized lockers for self pickup, arrangements must be made for delivery and pickup of the package. Check our locker sizes to see if we have one that is right for you.

A signature is only needed if the sender requires one, otherwise the customer will already be using their customer number to open the locker to retrieve the package with his/her name on it. The name on the package must match the name on the customers subscription to the locker. If name does not match any of the members on the list, the package will be placed in a locker and the owner will be notified and the package will be dealt with accordingly.

Yes, we encourage customers to request the service to their location. If enough requests are made for an area, we will certainly consider opening additional locations.

The building and area will be monitored around the clock with our state of the art cctv security system. There will be minimal windows on the building as well as heavy duty front door that is always locked unless supplied with the unique customer number. In the unlikely event that a locker is broken in to and the contents are stolen, Rural Route Package Pickup assumes full responsibility once packages are sealed in on our premises.

Once we arrange to have drop off lockers installed, we will be offering the service of shipping packages as well. There will be more information once the service has arrived.